GMAT Critical Reasoning (CR) | Re: Advertisement: Today's consumer expects a level of personali

B cannot be the answer. "Bound to Provide a poor customer care" is too strong for it to be an inference. Moreover the the argument nowhere states about the quality of customer care. It just states that if a company is satisfied with its customer care may not be able to withstand its customer base. No doubt if it continues to provide the same service it may be providing a good service, but not equalling
...

---