Cable Television Executive:Our service and reliability have increased dramatically over the past year. Our customer service line is receiving 30 percent fewer reports of interrupted service, and the number of subscribers cancelling their accounts is barely half of what it was lastyear.
Cable Television Customer: That doesn't mean your service and reliability have improved. It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance
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Cable Television Customer: That doesn't mean your service and reliability have improved. It's possible that customers don't bother to call your customer service line to report problems because they never get any assistance
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