Critical Reasoning (CR) | Re: In a recent customer satisfaction survey, 2000 customers of a certain

I agree that E cannot work as a weaken. We have no idea whether these "certain other financial-services industries" are relevant to banking. (And that wording is strange--WHOLE INDUSTRIES were automated?)

Don't be too quick to throw out C, though, just because it doesn't prove the analysts wrong. That's not what correct weakeners typically do. Rather, it raises a serious doubt about whether the dissatisfaction expressed in the survey is a result of automation. Certainly, it's possible
...

---