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Analytical Writing Assessment (AWA) | We are spending too much on free customer service after a sale has bee

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Hi all!

Could you guys please help me with some feedback on this essay response?

Any help will be truly appreciated!

Many thanks inadvance!

Mario


Question:

The following appeared in a memo to executives at a company that manufactures industrial equipment:

"We are spending too much on free customer service after a sale has been made; we need to limit our warranty to two years in order to improve our profit margins. The current lifetime warranty can lead to costs decades into a product's
...

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