To weaken the suggestion of the Human Resources department, which is to incentivize current employees to finish every conversation quickly, we need to find an option that shows this approach may not effectively address the customer service complaints or may have negative consequences. Let's evaluate the options:
A. Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.
- This option supports the Human Resources department's concern about hiring new employees being costly. It doesn't directly weaken their suggestion.
B. In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.
- This option provides background information about the shift in customer service methods but doesn't address the effectiveness of the Human Resources suggestion.
C. Increasing the satisfaction of customers
...
A. Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.
- This option supports the Human Resources department's concern about hiring new employees being costly. It doesn't directly weaken their suggestion.
B. In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.
- This option provides background information about the shift in customer service methods but doesn't address the effectiveness of the Human Resources suggestion.
C. Increasing the satisfaction of customers
...
Statistics : Posted by Paras96 • on 28 Apr 2021, 01:30 • Replies 10 • Views 2618
