Critical Reasoning (CR) | Re: Continuous technological advances are critical to many types of busine

­Continuous technological advances are critical to many types of business, because they allow machines to do the work previously done by humans — and they don’t have to be compensated. Banking executives are always looking for ways to cut costs, so they support a heavy emphasis on automated technology in the workplace. Yet what customers look for most in their banks is to be recognized by their teller and feel a sense of familiarity and friendliness upon entering, so the reliance of banks on machines should be minimized, rather than exacerbated.

Which of the following best outlines the main idea of the argument?

(A) Banks should reduce their dependence on technology.

(B) Bank patrons desire personal attention.

(C) Machines can work faster than humans.

(D) Bank executives are a greedy bunch.

(E) Bank automation isinevitable.
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