GMAT Critical Reasoning (CR) | Over the past decade, many companies have begun using

Over the past decade, many companies have begun using automated telephone services; callers hear a machine-generated voice and are able to select options using the numbers on the telephone keypad. Research shows that callers are more patient when the machine-generated voice is that of a woman. Thus, smaller companies that cannot afford an automated service should consider hiring women, rather than men, to interact with customers by phone.

Which of the following, if true, would be most damaging
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