In order to reduce the number of customer complaints, restaurant-industry consultants recommended that the ChowDown restaurant chain serve more of its dishes at a higher temperature. Accordingly, to guard against diners' receiving plates of cold food, ChowDown managers instructed their cooks to raise the temperature at which meals were served. The cooks followed these instructions conscientiously and began to prepare food using higher heat and use more intense heat lamps to preserve the food's
...
...








