elmagnifico wrote:
A negative review of a popular restaurant claimed that the wait staff was rude and the food was overpriced. This review caused sales to drop precipitously which, in turn, forced the original owners to sell the business. The new owners revised the menu and dismissed most of the wait staff. After three months, however, sales had improved by less than 1%.
Which of the following, if true, forms the best basis for at least a partial explanation of why sales at the restaurant have not improved?
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