GMAT Critical Reasoning (CR) | Re: Jay: We have too many people working on each

Two possible aassumptions can be made over this question stem.

1.The hardware could be defected already and thatswhy breakdown occures and Jay confuses that with too much handling ------>This is option A
or
2.What Jay believes as high freqency breakdown is actually below average and happens in all the othercompanies.-------->This is option B

Now my vote goes for option A because Ada did not respond on the number of breakdown.Instead,he responded on robustness.So I go for Option A.
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