fozzzy wrote:
What is "they" referring to in option D the other choices didn't make sense and I picked D but I want to know what is the referent for They..
To answer your question, I searched the definition of "brand loyalty"
According to Wikipedia:"Brand loyalty is where a person buys products from the same manufacturer repeatedly rather than from other suppliers"
Who have brand loyalty? Only customers do. So "they" clearly refers to customers.
Hope it's clear.
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