Q4 . The passage suggests that bank managers failed to consider whether or not the service improvement mentioned in lines 18-20
I have concern regarding Option B . It is mentioned in the passage that
" Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers " . Doesn't Option B convey the same meaning of exciting customers.
Made a measurable change == Exciting Customers .
I have concern regarding Option B . It is mentioned in the passage that
" Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers " . Doesn't Option B convey the same meaning of exciting customers.
Made a measurable change == Exciting Customers .
